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Sompo Sigorta · 2023 – Present
WhatsApp Operational Services
Custom WhatsApp integrations handling heavy daily volumes of claims, requests, and complaints for call-center operations.
Problem
High inbound customer volume needed reliable ingestion without bottlenecking internal support workflows.
Approach
Built robust ingestion services and background job pipelines, plus CX survey automation via Alterna and policy renewal notifications.
Outcome
Faster data ingestion and streamlined call-center operations across digital channels.
Stack
- .NET Core
- Hangfire
- WhatsApp APIs
- Azure